Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2021-06-18 Person 5 5 0

I've been under the care of Patford House (Partnership), with complicated medical needs, for over 20yrs now. Since the covid pandemic started, all primary care has been managed at Beversbrook Medical Center. This has created an unfortunate delay whilst trying get through on the phone, with personal waiting times upto 45mins. However, once connected, the care and compassion of the staff is still to a very high standard. Making appointments is still as easy, plus additional services are now available, such as triage nurse assessment and first contact physiotherapist, in house. This has its advantages as a patient with my needs, enabling services on-site, rather than requiring hospital visits. There are of course slight disadvantages, my initial thoughts were that I needed to discuss my issues with a GP doctor, but could only make an appointment with a triage nurse. However, upon reflection, I didn't need to speak with the GP, as the triage nurse helped me in exactly the same manner, with the same result as I needed, thus freeing up the doctors to deal with other patients. Overall, I have been happy with their services, especially during this difficult time.

My only real gripe would be the time it takes to get through to someone on the phone, could additional reception staff be made available to answer the phone?