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Beversbrook Medical Centre
2021-11-30
Person
1
5
0
30th November 2021
Phoned for over 24 hours and couldn't get through. Used 111 and was told I would have a call by close by the GP and was given appointment at this surgery and have not. Ridiculous.
Suggested improvements
Answered the phone. Actually called when you were supposed to.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership