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Beversbrook Medical Centre
2021-05-20
Person
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20th May 2021
Managed to speak to Jodi on 4th April, adviced to have a Blood Test in 3 weeks and sent some information on Mental Health,
1. Information didn't arrive by email, text or post?
2. No appointment booked for Blood Test?
3. Tried phoning the Receptionist number ? been ingnored and cut off a few times
4. Sent an email to the Calne office, No email of acceptance or reply
Suggested improvements
1. Follow up on your advice
2. Book appointment as promised
3. Answer the phone and never cut a patient off line
4. Answer the email, I have confirmation it was read?
28th June 2021
Response from Beversbrook Medical Centre
Hello there, I am very saddened to hear that this has been your experience. It does appear that we have not given you the best service here and I would like the opportunity to explore this in more detail. At Patford House Partnership, patient feedback is very important to us and we use it as an improvement tool, to review services and continue to offer what we do well and look at changing or ceasing areas where we aren't meeting patient expectations. I hope I can assist you further with your concerns in more detail and if you would be agreeable to providing more information please do not hesitate to contact me at emmybutcher@nhs.net. In the meantime, thank you again for your feedback and I am sorry that this was your experience. I hope we can dramatically improve the service we provide to you in the future. Kindest regards - Emmy Butcher, Managing Partner