Share review of Beversbrook Medical Centre

Thanks for this feedback - it's really helpful to have your views and I am sorry to hear that you have had problems with our online booking. I would certainly like to discuss this with you so that we can help address the issues you have been having. Our appointments cover a wide range of appointments with different clinical staff of all disciplines. These include from Health Care Assistants, Nurses and General Practitioners. Whilst we would love to make the system less 'clunky' for our patients, sadly this is the system NHS England have provided to use and there is not a lot of flexibility in being able to change how these appointments are displayed (for example we would love to put a little bit of information in to guide patients as to which may be the best clinician for their health needs). We do ask patients to put in a 'reason' for attending as this gives us some indication as to whether or not the patient is being booked with the right clinician. If it is more suitable to be seen by someone else we then have time to contact the patient to rearrange. As I said, it would be helpful to speak to you more about your experience so that we can use it for future planning. If you would be so kind as to contact me at emmybutcher@nhs.net I would be very grateful. With kindest regards, Emmy Butcher - Managing Partner