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13th June 2021


Rang surgery for a face to face appointment 14/5/21 re query over several moles that have changed and which 1 has already been seen by consultant at GWH Swindon. Was told no face to face app available but could have phone call from GP 08/6/21. Eventually 4 weeks later had call with very pleasant GP (did not catch name) who agreed I needed a face to face appointment. Still waiting!!! Not very impressed. I know my local Sutton Benger practice would not have treated me this way!!! My friend rang Wed 9/6/21 with similar query and was seen that day by a GP?? Sorry to have to leave a bad review but was left with no choice.

Suggested improvements
Every thing!!! Could have responded to answering my original query quicker in obtaining an earlier appointment, surgery could have organised and booked me a follow up appointment for a face to face the day the GP rang.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment