Avisford Medical Group

Avisford Medical Group 2024-04-30 Person 1 5 0

Unable to get an appointment

Maybe having the person answering the phone not deciding if my issue is urgent or not… I have been passing blood and have a very painful stomach. I’ve been unable to get an appointment for this. I also have a maxillofacial issue that requires help. My appointment for this is in 3 weeks, despite pain and difficulty eating.

Avisford Medical Group 2024-04-30 Person 3 5 0

If you get straight on the phone at 8:30 there is always a long queue. Yesterday I went for a booked pneumonia vaccination at 12:25. The surgery was completely empty of patients, I waited 20 minutes before I was seen. Couldn't understand why this was so. So all the people in the queue on the phone have been seen by then ?! Just to say, I did wait patiently.

It would have been good to have been seen on time, as there was no one else waiting

Avisford Medical Group 2024-04-30 Person 5 5 0

Everyone was helpful. I wasn't rushed at my appointment. A plan was put in place . My medication was changed. A new one prescribed. To monitor my health problem. If the condition doesn't improve, to see the Doctor . To discuss what I might need next . Thank you to everyone , working so hard. With a Government who has no interest in improving our NHS , by encouraging Nurses and Doctors to stay in England. Pay them a decent wage . Rather than letting newly qualified medical professionals, move abroad to be respected, paid a better wage . Have a good work , life balance .

ABSOLUTELY NOTHING.

Avisford Medical Group 2024-04-30 Person 5 5 0

Yapton surgery is a lovely doctor's to be with always helpful receptionist they go above and beyond to help to get you an appointment. I would always give everyone at Yapton surgery five stars every time ⭐⭐⭐⭐⭐ . Doctor's also five stars every time ⭐ ⭐ ⭐ ⭐ ⭐ Don't know where i would be with out them . Keep the good work up .

N/A

Avisford Medical Group 2024-04-30 Person 2 5 0

I completed an Econsult on 18th April, I didn't hear back until the 26th April offering me an appointment on 13th May. The receptionist said the Dr had spoken with me on the 19th, however i dispute this as no one had contacted me. I would have been better off phoning at 8.30 on 19th to get an on the day appointment, but at the time thought an Econsult would be more efficient.

Responded to the Econsult within the time limits set.