Avisford Medical Group

Avisford Medical Group 2024-06-19 Person 5 5 0

When I called the answer machine explained the new procedures. I followed the advice and was eventually told to call the surgery back and make an appointment. It took about 15 minutes to get through, The receptionist then again explained the new procedure, I told her I had followed the answer machine instructions and was directed back to phone the surgery. I was then asked a few questions about the reason for my call and then asked to hold. About 5 minutes later I was given an appointment for 2.15 pm the same day, by 5pm following on from the consolation I had a text from the pharmacy to say my prescription was ready to collect. Brilliant system! Brilliant service! Brilliant people! ……. and a lot less pain for me. Thank you. This new appointment approach seems a great way forward.

In my opinion, nothing

Avisford Medical Group 2024-06-18 Person 4 5 0

Took 6 weeks to for a pre arranged appointment, not an emergency so didn’t want to take a daily appointment.

Booking online, had to ring 3 times as line kept going dead.

Avisford Medical Group 2024-06-18 Person 4 5 0

I have usually been able to get an appointment when I needed but my latest was a blood test at the surgeries request.

It would be helpful if you could request appointments to deal with things like chiropodist problems and osteoarthritis directly with the relevant practitioner without being referred by your general Doctor who does not deal with these concerns.

Avisford Medical Group 2024-06-18 Person 4 5 0

Reception were helpful appointment was on time doctor was very proffesional and the appointment was not rushed

Ican not think how you could improve the service I recived

Avisford Medical Group 2024-06-18 Person 5 5 0

Routine appointment booked a while ago, happy with consultation,

All ok on this occasion