Avisford Medical Group

Avisford Medical Group 2024-08-01 Person 4 5 0

I found Chrissie Stephens very sympathetic, supportive and helpful in providing me with information.

I was happy with the service

Avisford Medical Group 2024-08-01 Person 4 5 0

Sometimes it takes a while to get to the head of the queue

Nothing

Avisford Medical Group 2024-08-01 Person 4 5 0

The person I saw was very helpful and sent me links I can read in my own time. She listened to be and I felt I was understood

No

Avisford Medical Group 2024-08-01 Person 4 5 0

Loggin in on the touchscreen didn’t seem to work very well, by the time I’d queued up again to speak to the receptionist about this, I’d missed my appointment for a blood pressure revue. The receptionist did make another appointment for a couple of hours later at the end of the nurse’s shift, but I’d taken time off work to attend & had to go away and reschedule my afternoon appointments in order to attend the later one. When I returned, the same thing happened again with the log in. However, once with the nurse, she was great and also able to take an additional blood sample for a pre diabetes check which saved having to make another, separate appointment.

This could be down to my first name being registered as ‘Davis’ rather than David ? - this has now been changed. The letters ‘S’ and ‘D’ are next to each other on a standard keyboard and may simply be down to a typing error. We’re all only human.

Avisford Medical Group 2024-08-01 Person 3 5 0

Although this appointment was done very efficiently and quickly, it is usually nearly impossible to get an appointment

It would have nice to know why a repeat blood test was needed just a couple of days after the previous one. Any issue with results? Something else?