Avisford Medical Group

Avisford Medical Group 2023-10-11 Person 3 5 0

The appointment with the HCA nurse was excellent. The problem is the eternal wait on the phone at any time of day to speak to reception and get an appointment, often the wait is 30-40 minutes plus, with 10-15 people or more in the phone queue. This is appalling in this day and age with modern technology: even my utility companies are quicker. The wait frustrates everyone and deters people from getting the help they need / require. The surgery contributes to the problem by inviting / telling people to phone in to book appointment's, instead of offering an automated (or even partial automated) booking system (e.g. for minor checks like blood tests, etc), or just sending a fixed appointment and saying phone in if not convenient. Having said this, I do appreciate NHS work pressures (worked 30 yrs clinical in NHS myself), but your phone wait needs to improve and if my dentist can do it so can you.

See above.

Avisford Medical Group 2023-10-10 Person 5 5 0

Staff are friendly, professional and welcoming. I was seen on time by the nurse practitioner who was very helpful and on my way home within five minutes! Excellent service. I cannot fault this practice!

I have nothing to repot.

Avisford Medical Group 2023-10-10 Person 5 5 0

I was seen very quickly, such a friendly but professional service. I had a blood test and BP reading. I have only just recently moved to area and joined this surgery. Any dealings I’ve had have been helpful and great service.

Nothing to improve on.

Avisford Medical Group 2023-10-09 Person 5 5 0

I attended to give blood sample & for blood pressure check.I was seen at the appointed time & the procedures were carried out by a lovely nurse who was both efficient & very pleasant.In passing,the receptionists at this surgery are unfailingly friendly & helpful-not always the case in some surgeries I have experienced.

Cannot think of a thing-first class.

Avisford Medical Group 2023-10-07 Person 4 5 0

Only problem can be the 8.00 a.m. queue to get a Dr's appointment ,this is unavoidable when demand is clearly very high on the resources. However the treatment I have received is excellent and in my case this is repeated every time I receive re-dressing of an ulcer wound.

Nothing to mind, the staff do all to provide a high standard of service