Avisford Medical Group

Avisford Medical Group 2024-02-22 Person 3 5 0

I had a hearing appointment at Specsavers on Monday, I was told I would qualify for NHS hearing aids but would need to be referred by my doctor, I visited Middleton, the receptionist said she knew nothing about doing that, she spoke to other members of staff then told me I had to visit the surgery so a nurse could check for wax (even though I said I had just been told by a specialist that my ears were clean and there was no wax) I visited the surgery at Yapton and saw a delightful nurse who said I had no wax at all, I asked what I should now do to get my hearing aids, she did not know but promised she would look into it . I have since received a message saying a doctor was dealing with it. My concerns are that nobody seems to know what to do to refer me for hearing aids and also a bit concerned that I have to visit a nurse so she can check for wax when I had just seen a specialist who said I had no wax in my ears. I felt as if I was told to do this because nobody at Middleton knew what to do ! It's a pity because the standard of service is normally excellent

Be more knowledgeable on this subject and not just send me off to see a nurse with the comments on my notes “check ears”

Avisford Medical Group 2024-02-22 Person 4 5 0

No complaints.

All good

Avisford Medical Group 2024-02-22 Person 5 5 0

I had to book a blood test. Reception and nurse were excellent.

Could not have been better.

Avisford Medical Group 2024-02-22 Person 3 5 0

Phone waiting times and availability of appointments.

See above, also activate online booking.

Avisford Medical Group 2024-02-22 Person 2 5 0

On the two occasions in the last 18 months that I tried to get an appointment with a doctor I was unable to. I was offered an appointment with a nurse practitioner which I accepted. On both occasions the nurse practitioner new nothing about the condition I was presenting with. I felt that my only option was to go private.

Yes provided a doctor.