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5th March 2024


Amazing support from start to finish, reception staff, Doctors, all very attentive, professional and helpful. Missed an appointment recently by 10mins however, and got told to rearrange - couldn't be seen after the next person was done. Although, I've had to wait 30 to 40mins to be seen before, so perhaps I will use the same logic when the practitioners are running late. Got blood tests done in St Richards, took 3 minutes, in and out. Wait times to speak with someone on the phone can be up to an hour - not 8am to 11am.

Suggested improvements
Wait times on the phone

Experience
Involvement
Cleanliness
Staff
Appointment