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6th September 2024


I telephoned the surgery recently because having checked on my request for medication I found that it had disappeared - the receptionists dealt with the issue well saying that this W’s the second similar complaint she had received - I note that this is also the second time I have had the same issue

Suggested improvements
There appears to be a fault with the software or IT infrastructure that could lead to serious consequences if critical medication is not supplied in time

Experience
Involvement
Cleanliness
Staff
Appointment