The Beacon Health Group

Repeat errors in medication dispensing and collecting times. Rude staff, even put the phone down on me when given them facts about Essex alive reporting that they are the worst surgery in Essex. Refuse to give their names or the managers name To report their behaviour to. Manager said she did not have time to listen the recorded call I had with the member of staff. My family and I will Be looking for alternative care DO NOT join this surgery.

An absolute nightmare rang the urgent phone number which is not separate at all just puts you in the usual queue then after 20mins the receptionist (who was not helpful at all and quite rude said no appointments and fill in an e consult form). Due to have an operation at Springfield Hospital on 21st October and Springfield told me to get an urgent appointment with my GP before the op. Filled in the form which the receptionist said would be looked at within 48hrs (this is urgent to them!!) and day later we have a message to ask who this form is for even though we gave the full name and NHS number. Have filled in a further form and are still waiting!!! We will change to another Doctors surgery very soon as I notice Beacon Health have over 25,000 patients and they should staff the surgery to cope with this which they clearly are not doing.

Phoned the emergency on the day appointment at 9.20, waited 20 minutes for the call to be answered, to be told no appointments left should have phoned at 8. Asked for advice as my husband is on blood thinners and was having a bad nosebleed. Offered a phone appointment Wednesday! No help offered, nothing they could do. Really hate having to phone as they never have appointments, phone tomorrow at 8 is all they seem to say.

The Dr's are fine. But the receptionists are borderline ignorant. Unless you are lucky enough to get the 1 helpful one they appear to have. It appears they all need policy training as everytime I have to call I am fobbed off or given different information to the last time I spoke with someone. The way they speak to people is appalling.

The Morning Receptionist is rude and unhelpful. I am unable to get appointments and the surgery which was previously well run and well staffed is now a total sham since it was taken over by Beacon Health Group.

Absolutely Apalling... it just gets worse and worse...the receptionists are the worst i have ever encountered....i am totally appalled by the level of service as i have been each and every time i have tried to get an appointment...no bedside manner at all...I absolutely dread if i ever need to see a doctor.

The only good thing I can say about Moulsham Lodge is when I get to see Dr McAllister I have total faith in her. Everything else needs looking at especially getting an appointment. We were told there was no more queueing early morning to get an appointment. I was told this morning it still goes on. I have always considered myself to be a considerate person as it’s not fair on other patients who cannot do this. People go to work and families have to get children to school. I will now be If You Can’t Beat Them Join Them. I’m in my later years and tests have shown I need to see the doctor again. Come on Beacon Health Group sort yourselves out. We all know there are not enough doctors and too many patients but the appointment system is crazy.

Getting an appointment is like pulling teeth from a Gummy Bear. Near enough impossible. There seems to only ever be 1 receptionist on duty who often gets involved in lengthy discussions with patients. Expect to queue, for a long time. Documents left with reception to be passed to the doctor (following a specific request from a doctor) were passed to a nurse instead resulting in being pestered for something that need no be done. The service is somewhere between poor and rubbish. There is no contact email address. In this day & age!!! I guess they don't want grubby patients contacting them. Better service at the vets.

Moulsham Lodge has gone downhill since the take over from Beacon Health Group. If you want to register try elsewhere

My 17 yo daughter has been very unwell for 5 days with no cold or flu symptoms . Not wanting to waste anyones time , i rang 111 for advice . I gave my daughter the phone and left the room when the advisor wanted to talk to her . After their conversation had finished my daughter informed me that they had forwarded the notes to Danbury medical centre and we would be expected within 2 hours . On arrival 1 hour later my daughter politely told the receptionist what she was told , to which this rude , horrible person replied " and what do they want us to do about it " ? . I was mortified to say the least , anyhow we waited for 2 hours 20 minutes with my daughter asleep on the seats of my work van (as i had left work to take her) before deciding the best place for her was back in bed until the dr contacted us . Chris , a polite gentleman phoned at 5 and told my daughter to ring the following morning and he would prioritise her appointment . She rang this morning from 8.26am to be told there are no appointments available ! , do they even communicate amoungst each other in this place ? . Overall the service she has recieved from this centre is a disgrace and i will be registering her elsewhere