Richford Gate Medical Practice

Patient for years. Mostly face to face appointments now. Happy with service though I had to get used to requesting appointments online as well as by phone.

The majority of doctors in this practice are knowledgeable, polite and listen to you. The appointment system is terrible. If you don't ring within a couple of minutes of opening times the chances of getting an appointment are virtually nil. It is frustrating not to be able to make an afternoon appointment in the morning even if you find no other morning appointments available. Otherwise a good service.

Good location for me, generally clean, there are a couple of good doctors remaining, however, overall this surgery is a disaster. I dread every visit. They constantly make mistakes. Recently they have been sending confidential information intended for me to my neighbours' address. I always put off going there as long as I can. But as I never have time to transfer to another surgery, I end up going back. Today I was referred for a scan, but they forgot to put a date on the referral and so I ended up making a wasted trip to the hospital, and something like this happens every time! I can't recall a time when there wasn't some major cock-up ranging from mistakes with appointments to losing important records. Automatic phone booking system never works. Appointments are only available at inconvenient times if at all. Never got to see GPs of choice. Never saw any GP more than once. They use locum doctors a lot. My advise would be to to stay well away from this surgery.