Knightsbridge Medical Centre

Very disappointed with the service. I was asked to attend for a face-to-face appointment by the triage doctor, only to be told on arrival it was actually a telephone consultation. This is misleading and unacceptable. I then had to wait an hour despite having a booked appointment. Reception staff were unwelcoming, showed no enthusiasm, and had poor communication skills. The practice has declined significantly and needs urgent improvement in organisation, communication, and staff training.

There is no way of contacting this practice, there is no email address on the practice website, the online form does not give the relevant options and the telephone line has been redundant for the last two months the message simply loops and it is not possible to speak to a member of staff, I have been reduced to walking to the practice twice in the last two months for very basic patient care and communication as a patient with two chronic diseases (and a cancer patient) I consider this level of care beyond disgusting. They use the covid crisis as an excuse to neglect the very patients that create their jobs... without patients what's the point in a g.p. what on earth are they all doing? off on holiday??

The Reception Staff are the friendliest group of girls on the planet and it is a pleasure to walk though the door at Knightsbridge Medical Centre

reception staff very helpful and the doctor caring and understanding.

its very clean always, and staff are very friendly