Review
I attended my surgery today 11/11/2025, and saw my own GP Dr Alg. Dr Alg was very professional, with impeccable manners, approachable, thorough, kind, and he provided all the information I needed. I am very happy with the way my appointment went as well as with the outcome, and I am very grateful for the impeccable services I received. Thank you, Dr Alg. Mrs A Deane
- I happy with the way things are at the moment.
11th November 2025 | Written by patient
I’ve only been registered at this surgery for about a year, but in that short time I’ve experienced a pattern of poor care, inconsistent advice, and an overall lack of support. Despite raising valid and ongoing health concerns, I’ve been met with dismissiveness and minimal follow-up. Appointments are difficult to get, communication is often strained, and I’ve been made to feel like I’m asking too much simply for wanting my symptoms taken seriously. Even after hospital visits and external recommendations, this practice has shown little willingness to investigate further or offer proper continuity of care. Different doctors have given conflicting information, support that was previously agreed to has quietly disappeared, and I’ve been left in a position where I’m having to push for help I should be receiving as standard. This is not what I expect from a GP surgery — especially when my health has clearly warranted more attention than it’s been given. I’ve tried to stay patient and polite, but it’s difficult to feel anything other than completely let down.
- Listened. That’s the single biggest thing. Not dismissed symptoms, not made assumptions, not jumped to conclusions without doing the proper tests. A bit of compassion wouldn’t have gone amiss either — even just acknowledging how difficult things have been, instead of treating me like an inconvenience. They could have followed through on what they said they’d do. If a doctor says they’ll support regular testing or review something with a specialist, that should actually happen — not quietly disappear without explanation. Continuity would have helped too. Being passed between different doctors, each giving different opinions and none seeming to read the notes properly, just creates confusion and delay. And lastly, they could have shown a little humility — if something’s outside their expertise, refer on. Don’t try to explain away serious symptoms with vague excuses or assumptions. Just admit you don’t know, and help the patient get to someone who does.
24th August 2025 | Written by patient
I phoned the surgery because I felt a lump in my breast. The next appointment was for two weeks. I asked for an emergency appointment and was told the duty doctor would phone me. Dr Mason phoned and told me I must wait for a routine appointment. How could I be seen at the hospital within two weeks if I had to wait two weeks for the gp appointment?
26th February 2020 | Written by patient
Most of the doctors are unkind at this surgery- as well as frequently forgetting to make referrals or write prescriptions. Some, though not all, of the reception staff have also been mocking and impatient. I understand the doctors and receptionists are very busy, but they should know how much suffering they've caused by their lack of compassion. I wouldn't recommend this surgery to anyone.
4th October 2018 | Written by patient
All the other GPS are first class as are the receptionists.
8th June 2018 | Written by patient
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