Review
I've been with Gordon House Surgery for 16 years. Me any my family have always had a good experience with the staff and the Dr's. Through my cancer treatment- from the first concern I had to my follow ups they have been amazing. I am very grateful to be under their care.
- Nothing for now and may it always stay that way.
12th February 2026 | Written by patient
The reception staff are helpful and know of my deafness.
- I want to stay with my designated GP now thaat she has returned from long leave rather than be kept guessing who I am seeing and have to explain my deafness issues to all new faces!.
20th May 2025 | Written by patient
As the blood results weren't serious, there was a delay of 16 days for the telephone appointment.
- As the reason for the long running tiredness problems is taking a long time, I would have appreciated a quicker appointment.
10th April 2025 | Written by patient
n/a
- n/a
4th October 2024 | Written by carer
I was always treated with kindness, care and understanding. I got emergency and regular appointments with a few different doctors over time, each of them very helpful and knowledgeable. Even when the waiting room is full, the reception team takes their time to help.
- All fine, thank you
25th September 2024 | Written by patient
In general, I have a good experience at the Surgery with the receptionists but today I turned up 5 minutes late and waited another 5 minutes to talk to a receptionist. She wasn't quite friendly and said that I was 10 minutes late. Then I replied it was only 5 minutes but 5 extra minutes waiting in the queue. Then she said that she would let the doctor know and see what can be done so sit down and wait. I was called after 10 minutes. The rest was pleasant and good service!
- I believe that this new receptionist could have acknowledged me standing in front of her by asking first instead of keep typing. After that to ask me to give her a moment. Another option could be, is to have a button when registering and you're 5 minutes late. In the past I tried to call when I was stuck in the traffic but often you won't be able to get someone quick enough.
1st August 2024 | Written by patient
Excellent as always.
- N/a
24th July 2024 | Written by patient
Doctors involve you in deciding your next steps, clean surgery and able to book appointments in advance.
- Receptionists sometimes rushed and don’t always listen to your problem. Would be good to have an online service to book appointments.
1st April 2024 | Written by patient
It’s a nightmare trying to get appointments usually, however today is was easy for once maybe cause they knew they were going to get feedback lol
- On this occasion nothing it was a good experience.
2nd August 2023 | Written by carer
Based on my experience..
- Atleast response and be hands on to the patients request.
26th June 2023 | Written by patient
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