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Boots Opticians Wimborne 2017-06-08 Person 4 5 0

My first contact with booking an appointment and being given a suitable time and date was good. The eye test and frame selection I have no problems with; staff took adequate time with me during choosing and I did not feel hurried. My criticisms come when I was contacted to say you had my glasses ready. Owing to the very loud background noise (presumably other staff and/or customers talking ), it was impossible to hear the phone message left other than I knew it was Boots of Wimborne calling. I therefore assumed rather than heard that my prescription was in store On arrival at the store only one (sun glasses) prescription was actually to hand and the other pair were not yet ready. There was no link between the two orders which incurred a second visit. In fact the staff were surprised that I had two pairs on order. Your system needs amending to prevent inconvenience to customers.