Share review of Boots Opticians Sheffield - Queens Road

Boots Opticians Sheffield - Queens Road 2017-06-05 Person 4 5 0

The appointment and eye test went very smoothly however when I ent to select my glasses and subsequently collect them the shop was so busy that the service was frankly terrible. I was served on both occaissions by Tracey who was doing her utmost to keep everyon satisfied but there were far too many customers for the numbers of staff working. I was waiting for over an hour to collect 2 pairs of glasses. There is no doubt that the shop lost some business on both visits as some people just walked out. Once again I stress that Tracey was lovely and did her best but she was overwhelmed, I don't know how she puts up with it. If you don't act you will lose her.