Share review of Boots Opticians Sheffield - Queens Road

Boots Opticians Sheffield - Queens Road 2017-03-04 Person 4 5 0

I could not fault the optometrist who did my eye check, or the guy (Steve Wright?) who did my contact lens check and measurements, they were both thorough and very knowledgeable and explained everything well. They didn't patronise me at all. My eye measuring process, the various contact lenses available and everything to do with caring for them was gone through in great depth, which is very important to me. The customer service however can be improved. I had not been told to bring both my glasses and contact lenses to the appointment. I was asked my name on arrival 3 times. There should be a list of who is expected. I was asked twice when my last test was, when it was clearly on the system. I was asked if I had my contact lenses in, when I clearly had my glasses on. When I had finished my sight check, I overheard someone say that I would be seen for my contact lens test "in the gap", which makes me think they had not booked in this appointment. The person behind me in the queue had been waiting 35 mins past their appointment, and this was only 10.35am. She said she had booked it for 10am because she had to be somewhere by 11, but she was still there with her two little children way past 11. I was pleased that I could use the toilet when asked, as in the past I have been refused, so this is a great change. I was pleased that I didn't have to pay for my contact lens test, and for the £10 sight test voucher. I feel that the price of my contact RGP lenses is very good. I was asked if I wanted to buy membership of the contact lens care scheme for £50, because I can get "some money" discount off my lenses and "some money" off my solutions, but not how much. When I asked how much, the gentleman serving me had to go back and check. He said I got 40% off. I nearly went for it because of this, but then I double checked about solutions to be told, "Oh - you get nothing off solutions", so I would have actually paid £10 more if I had paid for it (as my contact lenses were £100). I feel that training for staff could be better in this store generally, and have done for years. I nearly went to Tesco Opticians instead because of this (and had actually booked appointments with them), but luckily I had a phone conversation with the optometrist who did my contact lens check on the phone, which made me feel confident in his ability to deal with my situation. I feel that the customer service staff at this store let down the optometrist staff (all though they are all CS staff obviously). I feel that better training is the key.