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23rd June 2017


The appointment time was not running to schedule and I was not informed about this, it was approx 20 mins late. The Optometrist was very thorough. However the whole appointment felt like a sales pitch, 3 different types of spectacles, 5 different types of lenses, constantly upselling. Scare mongering constantly referring to "god forbid" I got an infection. My records had not been updated since 2014. The last eye test on the manual sheets was clearly incorrect. My name had 2 records with my current and previous addresses. In 30 years of being a Boots contact lens customer, this was by far the worse service and frustrating examination I have ever experienced.

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