Share review of Boots Opticians Peterborough - Queensgate

Boots Opticians Peterborough - Queensgate 2017-09-28 Person 1 5 0

After a cataract op on the 12th August I made an appointment specifically to see Gillian Marshall, the optician who in the past has detected a macular hole, seen me through a vitrectomy and now a cataract. When I arrived in the store I went through the usual checks and then was told I was to see a new optician, a Mrs C Hutton, stranger to me and with none of the rapport I was expecting.....no interest or empathy, just a routine test. The girls at "front of house" showed less interest in me than in themselves and rapidly relieved me of £367 for my new glasses. Later that afternoon I bought a new lawn mower for just slightly more.......a complex and sophisticated machine that will last me many years. The service I received was exemplary, the machine was delivered that very afternoon and the old one removed. I will be unlikely to return to Boots for such shabby treatment and relatively poor value and service.