Boots Opticians Nottingham - Victoria Centre (in Boots)

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-03-24 Person 5 5 0

Absolutely nothing was too much trouble for Ben, So patient, helpful and friendly throughout. Their knowledge and expertise was evident and gave me absolute confidence. I would wholeheartedly recommend them. Thank you.

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-03-24 Person 4 5 0

Service good but waiting time much too long. Received good advice on problematic eye condition, which has proved beneficial

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-03-22 Person 4 5 0

Very thorough examinations and tests Far too long a wait between contact lens check and eye test. 1 and 3/4 hours is much more than I expected to spend in store

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-03-21 Person 4 5 0

The actual care by all staff, was very good. However, accepting that my appointment was for 1.05pm and I was actually 10minutes early. it was very disappointing that I did not start the process of examination until 1.25. and I finally left the department at 2.40pm. There just seemed an extraordinary amount of time waiting around for the next phase of the visit. I will also state, that this was the common view of other people sitting in the waiting area. I came away with the distinct feeling that the staff believed that the process was more important than the needs of the customer. Not the best reaction for a customer based process As an ex Boots employee I was not pleased that the level of efficiency and service has deteriorated to such an extent A finally question, is it mandatory for 4 or 5 staff to be clustered around the work station at any one time. It was this aspect that was upsetting most people who were waiting. Quote, why are they standing there while we are all waiting was heard from at least three different people whilst I was sitting there. I have to agree that it just does not look professional .

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-03-19 Person 5 5 0

I was aproached by Kellie who was from start to finish friendly helpful and extremely knowledgeable and offered me her experience and guidance in exactly the right manner. I did not feel rushed at any time during the selection process. It was my first time that I had chosen Boots opticians for my glasses but based on my successful encounter with Kellie it certainly won't be the last . Great genuine customer service.