Boots Opticians Nottingham - D90 Support Office

Boots Opticians Nottingham - D90 Support Office 2016-12-14 Person 5 5 0

helpful staff

Boots Opticians Nottingham - D90 Support Office 2016-12-13 Person 5 5 0

Service was excellent and it was good to discuss options with the optician

Boots Opticians Nottingham - D90 Support Office 2016-12-12 Person 1 5 0

I visited the D90 practice to order an extra set of lenses for my holidays (I've been on a lens plan for many years ). I only ever order an extra set, at the most once a year, and previously have always paid the same price as I pay monthly. I was told in no uncertain terms that the practice is under new management and that would not be allowed. Pay £25 or add an extra set to your plan and get them in March. I became more upset with the the tone and arrogance of the asdvisor, that the issue was not about an extra £5 but more about appauling customer service. I left feeling totally upset and reprimanded!! I suspect more training is required to remind Elizabeth that even though we are working for Boots we are still customers, because, I can only assume that if she speaks to other customers in such a manner (that Boots don't advocate), then they would be leaving in their droves. I have now sadly had to cancel the plan and look for alternatives.I would like to reiterate it is not about the cost as i can appreciate that rules are rules but i cannot accept such arrogance.

Boots Opticians Nottingham - D90 Support Office 2016-12-12 Person 4 5 0

My experience was fine, However a relative of mine who has been a Boots opticians customer for years was left very disapointed by the level of service from the advisors in D90. Unfortunately, she felt that the staff were unhelpful & had attitude for turning a whole 8 minutes late to an appt. Not sure if customers in vic centre would recieve this hostile greeting, is it just because we are in D90? Due to the unhelpful tone of the advisors we are now cancelling our contact lense scheme with this opticians. I would advise the staff at D90 opticians to be more customer focused here, as we are all customers, even though we are based in D90.

Boots Opticians Nottingham - D90 Support Office 2016-12-08 Person 4 5 0

Optometrist made me feel at ease and gave v good advice