Boots Opticians Norwich - Castle Mall (in Boots)

Boots Opticians Norwich - Castle Mall (in Boots) 2017-04-07 Person 3 5 0

I had booked contact lens & glasses checks at same time (14.10 &14.45). The contact lens check was ontime & completed by 14.30, i then waited 20 mins or so for glasses checks, once the glasses checks were completed i then waited over 10 mins to be called by the optometrist, seemed as though i was waiting around for an awful long time.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-04-07 Person 5 5 0

Friendly, professional, efficient staff all the way through, from appointment booking to our visit.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-04-07 Person 2 5 0

This was the worst Optician experience that I have ever had. First I tried to cancel the appointments (one for contact test and one normal eyesight test) as I had a bloodshot eye. They cancelled the contacts appointment but told me to still come in to see the Optometrist. The assistants gave me the normal Field tests etc and then I saw the Optometrist who, after a cursory look and a few quick tests told me I had to go to the local Walk-in Centre or to A&E. I was stunned and asked why but he just kept insisting with no real explanation and said he would write a letter for me to take. This seemed to take him about half an hour and by this time I was shaking wondering what an earth he was thinking, He was totally insensitive about the fact that he was causing me great concern (I should mention that I have a heart condition which can be brought on by worry and anxiety). I didn't go to the Walk-in Centre and was so upset and worried that I went to my son's house rather than go home. After a worrying night I did manage to get an appointment with my own Doctor the very next morning and she was quite amazed and couldn't believe that the Optometrist had even suggested I should go to the Walk-in Centre or A&E. She said (as I did) a bloodshot eye was completely normal in anyone and, in my case, could well have been due to clumsy fitting or removing of my contact lenses the previous day. In short I was caused considerable and completely unnecessary worry by this Optometrist and will most definitely not be using him again and it will make me think twice about using Boots Opticians in general.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-04-05 Person 4 5 0

I was lucky managed to get a cancellation eye check and pick frames place order all in a couple of hours. Would have been nice to have been offered refreshments even if it was a machine. Mark who helped me with my choice of frame was excellent very good customer service all round.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-04-02 Person 5 5 0

Very helpful Everything on time Could not ask for anything more