Boots Opticians Norwich - Castle Mall (in Boots)

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-07 Person 5 5 0

Really good service. Kind and friendly staff who worked very professionally. Very easy to book online using my advantage card log in.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-06 Person 4 5 0

Booked an appointment through the call centre for myself and husband for the April 29th but I was booked into the wrong clinic so had to move to a week later. Also put a hold on my contact lens plan but it was cancelled instead. Staff in branch were so apologetic and helpful.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-04 Person 4 5 0

Everything good Janeka was very thorough and explained everything to me

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-03 Person 4 5 0

As I have a prisimm in my glasses it is always a problem picking out frames etc. to take the heavy prisimm. This branch knows me and always help me to pick frames. Because of my prescription it always take 3/4 weeks to make them. On several occasions they come to the branch and are damaged {scratches on lens/ broken arms etc} this then take a further 3/4 weeks, meanwhile Boots have the full payment for the glasses. I have been tempted to change optitians but as there is only one maker who can make these lens I don't have a lot of options. If this was a one off occasion I wouldn't mind but this is now happening every time, which is every year at the moment. I am sure if Boots complained to the makers I'm sure they would inspect the glasses before sending to the Branch.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-03 Person 4 5 0

Paulina, who helped me choose my frames and lenses was excellent. She was very informed and helpful.