Boots Opticians Norwich - Castle Mall (in Boots)

Boots Opticians Norwich - Castle Mall (in Boots) 2017-07-01 Person 5 5 0

It was very efficient, I was not kept waiting and everything was explained clearly to me.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-06-29 Person 4 5 0

I was concerned that my prescription had changed dramatically for the first time in 20 years. I didn't realise this change until I was ordering my glasses. I was concerned that I was possibly paying for glasses that may not be suitable as my sight rest may have been affected by my recent surgery ( not eye related). When I asked if it was possible if I could have a second opinion, I was told this was not possible. I have subsequently booked an appointment with another optician as I am concerned that I have spent nearly £500 on glasses that will not suit. I telephoned the next morning to try and postpone the order for my new glasses until I had seen the second optician but was told this was not possible. As I have been a client of Boots opticians for over 10 years and you have all my records, I really feel that if my prescription had changed so dramatically it would have been reassuring to have this explained to me rather than finding out when ordering my glasses that my prescription from being relatively low was now so strong I was recommended to pay extra to have thinner lenses.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-06-28 Person 4 5 0

Main positive feedback due to the Optometrist. Have used Boots many times and whilst they were always competent there was always a strong impression that they were working from a 'script' and didn't want to deviate from it. The retired lady I had excelled in all areas, highly competent, interested, pragmatic, widely experienced and the only one I felt could be totally relied on.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-06-28 Person 4 5 0

I was given good care as my appointment was an emergancy one and everyone were very good

Boots Opticians Norwich - Castle Mall (in Boots) 2017-06-27 Person 5 5 0

the staff were professional and friendly, they approached me for each aspect of the consultation rather than calling my name from a distance which I appreciated