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Boots Opticians Norwich - Castle Mall (in Boots) 2016-11-17 Person 4 5 0

As my daughter of 14 wears glasses and has contact lenses, we are both known fairly well at branch. Disappointing that I had requested Fran who indeed working on my appointment day, but I did not get her fabulous service. Unfortunately I got another staff member Ellis, and she failed to give me the customer care I and my daughter have enjoyed to date.Infact her manner was bordering on rude. I did give feedback both to Fran, and Nicky, before I left the store. Totally Disappointing!