Share review of Boots Opticians Chesterfield - Low Pavement (in Boots)

Boots Opticians Chesterfield - Low Pavement (in Boots) 2019-04-05 Person 2 5 0

Appalled at the disrespect for customer & lack of care for their eyesight. £700, 2 months, several return visits & lense changes later & I still don’t have a pair of glasses I can see through correctly. Too much hard sell, i drive etc & anti reflective coatings etc added to bill without discussion or knowledge. A major problem is that if you have thin & light they use polycarbonate lenses, you’re not told of this & many people have difficulty with peripheral vision as polycarbonate is not as clear as other plastic lenses, upon research elsewhere I discovered polycarbonate is used mainly for safety eyewear, hazardous occupations, or if specifically requested. I’m annoyed that I wasn’t aware polycarbonate was used for my lenses & no matter how many lense changes I was not able to see correctly with polycarbonate, I asked if I could have standard plastic lenses in thin & light & was told they didn’t do them. A company as big as Boots Opticians & they don’t do standard plastic lenses in thin & light, have I heard right or is this a ploy to get you to book a hearing test? I was told there was nothing more they could do for me, it’s shocking to learn that Boots OPTICIANS in actual fact can’t provide me with lenses I can see through, so I asked well where do I go if an opticians cant help with eyesight!!! In all my years of wearing glasses I have never experienced problems & hassle like this & never had to return back to an opticians, this was the first time I used Boots Opticians & I wouldn’t use them again or recommend them, I would advise to avoid them. Next step full refund & a proper opticians.