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8th May 2017


He told me his name, but at no time did he tell me he was a trainee... and at no point was his work overseen. He omitted to check my driving vision. I was left to talk to a contact lens gentleman, who was less than fragrant, then sent out to look at frames. After browsing and trying on for ages, I finally had to ask an assistant to help.. foolishly I thought she might offer some advice... no... "it's really difficult, there's so many to choose from... it's up to you " is what I was told. I finally asked another girl, who was a great help. I potentially sourced two pairs of frames, to find the price was astronomical... almost £500, even with staff discount. I left, and as there was barely a change in my prescription, I went to the opposition and purchased a pair of prescription sunglasses from them, for £80. I'm sorry that my treatment was less than satisfactory, but coupled with my husbands last visit experience, I doubt we will be using you again.... in spite of the staff discount... just way too expensive for treatment offered.

Recommend
Appointment
Staff
Clear Recommendation