Boots Opticians Manchester - Market Street

Boots Opticians Manchester - Market Street 2017-01-11 Person 3 5 0

It was incredibly difficult to get an appointment. I am diabetic but I just wanted an eye test, not the retinopathy screening. The first time tried the appointments number, I was told they couldnt make an appointment, I had to speak with the department staff. The next time I tried, I couldn't get an appointment on my preferred days of the week (Thursday or Friday), no matter how far into the future the clerk looked. When I turned up for the appointment I did arrange, I was told it had been cancelled. I'd had to take a day off work to attend, so they managed to fit me in at a later time. While I was waiting, I saw and heard several other customers arriving for appointments only to be told that they were not booked in.

Boots Opticians Manchester - Market Street 2017-01-11 Person 5 5 0

The optician that assisted in the Market Street Practice was Gemma. She was very friendly and knowledgeable and I was very impressed with her helpful attitude.

Boots Opticians Manchester - Market Street 2017-01-10 Person 4 5 0

Rujina was very professional, friendly and informative, she has an excellent manner, as did the other lady who did the initial checks. A credit to your organisation.

Boots Opticians Manchester - Market Street 2017-01-10 Person 4 5 0

I attended or diabetic retinopathy examination as well as the regular sight test. Tests were comprehensive and never felt rushed. What was happening and why was always explained in a professional but friendly way. No attempt to sell me new glasses I don't need was made and I felt involved and informed throughout. Abi the optometrist and colleagues should be congratulated on delivering that quality of service in a busy environment.

Boots Opticians Manchester - Market Street 2017-01-07 Person 5 5 0

Thanks to Stephen for the advice and thorough testing