Boots Opticians Manchester - Market Street

Boots Opticians Manchester - Market Street 2017-08-10 Person 4 5 0

Miss Abigail Ford at Manchester Arndale was amazing. She was very professional and clear on what was best for my eyesight. The only issue I had was I purchased £150 of items and my points were not added to my clubcard even though I passed my card to the cashier.

Boots Opticians Manchester - Market Street 2017-08-09 Person 4 5 0

Boots really need to get their booking system updated. The old D&A system isn't aligned with the Boots system and so I get reminders for appointments that I don't need.

Boots Opticians Manchester - Market Street 2017-08-08 Person 4 5 0

My original appointment was cancelled and I had to re-book. I had to go through the central booking phone line to do this - it might have been easier if I could have just contacted my branch directly instead.

Boots Opticians Manchester - Market Street 2017-08-07 Person 3 5 0

My apt was at 11:30, however the shop doors weren't opened until about 11:40. When I asked at 11:50 how long I would be waiting your female member of staff told me I had been late arriving ! When I pointed out that was because their doors weren't open, she said that wasn't anything to do with them as they can't open the doors - this is disgraceful customer service & although the optometrist was great, this tainted the whole experience. Also, I again didn't get a reminder to book my sight test, which should be 12 monthly due to a cataract. So this was done at the time your optometrists suggest !

Boots Opticians Manchester - Market Street 2017-08-05 Person 4 5 0

Staff frendly and profesional