Share review of Boots Opticians Manchester - Market Street

Boots Opticians Manchester - Market Street 2017-05-23 Person 3 5 0

I find it hard to get hold of my branch, there is a central switchboard to ring - they tell you the number to ring for your branch but noone ever seems to answer the phone. It is easier to go into the branch to make appointments. Another issue is continuity - my records aren't found when I visit, apparently this is because I am an ex D&A customer and the records haven't been merged yet. It must be a good five years since D&A was absorbed by Boots and these issues should be sorted by now. I've also been told because I'm changing my lens type, my contact lenses must now be on a three month plan, and because I've just had the last of my old monthly lenses I have had to pay upfront for two months supply to carry me over to the new lenses. I'm not sure why the three month lenses can't be supplied immediately. Finally when I did the trial for my new lenses (varifocals), I wasn't told that I'd have to go back and consult the optometrist before being able to carry on using them on a permanent basis. I was just given ten days supply - so when I'd used these I went into my branch and asked them to change my lens type to varifocals. I was told I'd have to come back to the branch wearing a pair of varifocal lenses, for further examination. The branch had to order some more trial lenses for me so that I could do this. If more of an explanation had been given to me from the start, I would have kept a pair of the trial lenses for the final exam.