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13th August 2017


It was not easy to get through to the Manchester Arndale store to set up an appointment - the phone line was either engaged or rang out several times before I was able to get through. When I got to the store, I waited 5 minutes or so for a member of staff to come to the desk for me to tell them I had an appointment. It therefore seems like the store is always understaffed. However, the optometrist I saw was polite, quick and obviously very competent. I still don't understand why I had to wait a week for an appointment which I knew would last only a few minutes and result in the optometrist ordering in contact lens. Seems quite pointless.

Recommend
Appointment
Staff
Clear Recommendation