Boots Opticians London - Strand

Boots Opticians London - Strand 2017-08-09 Person 5 5 0

Every staff member was welcoming and polite. I felt at ease throughout the whole process from start to finish. Thank you.

Boots Opticians London - Strand 2017-08-09 Person 2 5 0

1. I made my appointment online for 13.35. I was later sent a text telling me that my appointment was at 13.30. Why the discrepancy? 2. Couldn't find a way to locate the exact address where my appointment was - it wasn't in the confirmation text, which just said 'Strand'. I went to the branch of Boots on the Strand, only to be told I had to go to another address. As a result I arrived late and flustered. 3. The optometrist was lovely and very friendly, but not terribly clear about whether or not I actually needed anything done. She told me I had 20-20 vision, but I can see on my prescription that I have astigmatism in my right eye. No idea what this means or if it's a problem.

Boots Opticians London - Strand 2017-08-07 Person 4 5 0

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Boots Opticians London - Strand 2017-08-05 Person 4 5 0

Ms Kate was very professional, thorough and forthcoming.

Boots Opticians London - Strand 2017-08-02 Person 3 5 0

Ever since Boots has taken over D&A I have found the appointments quite impersonal. New staff each time, no previous info carried forward so having to repeat the same info time and again. Also yesterday's appointment felt like a machine. Quick prechecks. Quick appointment. Get in, get out to their schedule. Not very relaxing at all. Also assistant was not totally clear with her descriptions for the precheck - as if she was on 'autopilot'.