Share review of Boots Opticians London - Strand

Boots Opticians London - Strand 2017-03-31 Person 5 5 0

Rachel, Optometrist, The Strand. I travelled to London on Tuesday 28/3 and my left eye contact lens had doubled/tripled over and I could do nothing about it so I put in a spare so I could see clearly during the day. At Canary Wharf 2 opticians, Vision Express and another private practice would not help as I needed an appointment.Totally uncaring.Score0/10. Much later in the day I noticed Boots Opticians, The Strand, called in and Rachel saw me straight away. My lens was stuck at the very top of my eye ball (she had never seen a lens so difficult to find) and she even had difficulty finding it with her optical equipment. After putting in dye and washing the eye with lots of saline she eventually found it and popped it out.10/10. I want to praise her for her professionalism, first rate immediate customer service, great personality and for her totally caring approach to my problem. She is a great ambassador for Boots Opticians and a great asset, I wish her well with her career and know she will be highly successful. Rachel probably saved me a visit to an overworked A&E Department to have it removed as I would never have been able to see it let alone remove it from that location in my eye.Well done and thank you for your considerable help. I wish you every success in your career.