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25th June 2017


The booking was painful: the first agent told me she couldn't check if my eye test was due as well as my contact lens check. She said she would transfer me to the branch but I was just put through to a phone which was not answered. I phoned through again and the agent I got was able to check: how comes he could and the first couldn't. The staff doing the contact lens check up and the eye test were great: efficient and personable. I was kept waiting 20 mins between the two tests which is too long.

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