Share review of Boots Opticians London - Sedley Place

Boots Opticians London - Sedley Place 2017-06-11 Person 4 5 0

Both of the lady's that did my contact lense check and eye test were really nice super helpful and friendly and made me feel relaxed. What I was very disappointed with was the wait. My appointment was at 5 and I didn't leave until 7 due to waiting and getting passed around to different places rooms and people. I had to ask 3 different staff members how much longer it would be because I was kept waiting. When I made the appointment the lady on the phone said it wouldn't be any more than a hour in total she even said maybe more like 50mins. But it was a total of 2 hours. I don't ever make complaints but I feel you need to inform patients what the actual waiting time is so you don't make plans for after like I did. I'm very happy with the service I received during my eye test and contact check.