Share review of Boots Opticians London - Sedley Place

Boots Opticians London - Sedley Place 2017-02-24 Person 2 5 0

10/10 to my Optometrist, Kush Garala. 0/10 for everything else. I arrived on time for my eye check and was asked to take a seat. Having waited 20 minutes, and watching someone who arrived well after me, get summoned in for the first tests, I queried what was going on at reception. I never got a satisfactory answer from reception, but I was left with the impression that I had been forgotten about. To make matters worse, I was made to feel I was a nuisance for getting (politely) annoyed when another five minutes passed. Mistakes happen but you need to handle them much, much better. I won't be going back, and will discourage others from doing so. It's a shame because Kush Garala was excellent and handled the situation (and my test) extremely well.