Boots Opticians Ipswich - Upper Brook Street

Boots Opticians Ipswich - Upper Brook Street 2017-04-15 Person 5 5 0

The whole experience was really good. The staff are friendly and I didn't have any long wait for any of the appointment.

Boots Opticians Ipswich - Upper Brook Street 2017-04-12 Person 5 5 0

Brilliant experience for my daughter, only the second time at the opticians but everyone put her at ease - so much that she now wants to go back for glasses - that she doesn't need!!!

Boots Opticians Ipswich - Upper Brook Street 2017-04-10 Person 5 5 0

I saw a locum optometrist and she took time and care to review my notes and check my various complex health issues. She gave good clear advice and reassured me about options for the next 12 months.

Boots Opticians Ipswich - Upper Brook Street 2017-04-03 Person 3 5 0

Trying to book an appointment through the helpline on the letter was s nightmare, tried three times, each time on hold for more than 20 min, I never did get my call answered. So I called Into my local store, they're not very customer focused. No acknowledgement you are waiting, no eye contact, just ignored. Then the information I was provided was incorrect and I felt it was handled poorly. Saying yrs he always tells people the wrong information??? I had a change of prescription so needed to exchange some contact lenses and this was made very difficult, I was told I had too many to exchange, when I tried to explain I was told not my problem!!! Then they took my lenses and I asked for a receipt, he laughed at me. By this time I really wasn't happy and said these have cost me around £80 what other store would you just hand this amount of goods back without a receipt ??

Boots Opticians Ipswich - Upper Brook Street 2017-04-03 Person 4 5 0

All the staff were very friendly and helpful I always knew there names as they would introduce themselves to me. During the eye test everything was explained on what they found and they even explained the pictures they took of the eye as well. Great service