Boots Opticians Ipswich - Upper Brook Street

Boots Opticians Ipswich - Upper Brook Street 2017-04-22 Person 5 5 0

I consider the total experience at Boots Opticians, Upper Brook Street, to have been absoputely excellent. Professional, knowledgeable, all three people I spoke to totally competent. I won't visit any other optician under the circumstances. ie. they will see me again. I probably was told the name of the optician but it didn't stick because I wasn't given anything containing that. Thank you for an excellent experience. Conroy Marais. conroymar@gmail.com 0753 888 8548

Boots Opticians Ipswich - Upper Brook Street 2017-04-22 Person 3 5 0

My appointment was at 3pm and l arrived five minutes before and reported to the receptionist who then told me to go up the stairs and someone would see to me. There were no staff there so l took a seat, then a member of staff came to fetch another lady who was also waiting. Other staff came into the waiting area but did not acknowledge me until 20 minutes later l was asked my name and was told l should have been there at 3pm. When l said l had been sitting there for over 20 minutes they said l hadn't been booked in that's why they didn't know l was there! How was l supposed to know that the receptionist downstairs hadn't booked me in! Apart from that l was happy with the eye test though l had to have one of my eyes photographed again which took up more time. I have to collect my new glasses in a weeks time so l hope the service will be better.

Boots Opticians Ipswich - Upper Brook Street 2017-04-20 Person 5 5 0

Everything was handled brilliantly. All of the staff were professional and friendly.

Boots Opticians Ipswich - Upper Brook Street 2017-04-19 Person 4 5 0

Everyone was friendly and all procedures were explained clearly before they took place. After the consultation the results of the test were explained and any clarification requested was given.

Boots Opticians Ipswich - Upper Brook Street 2017-04-16 Person 5 5 0

I was given a full eye examination as had some health worries. Very empathetic to my concerns. Great service and had my concerns eliminated by the thorough eye check. I can now rest easy. Thank you.