Share review of Boots Opticians Ipswich - Upper Brook Street

Boots Opticians Ipswich - Upper Brook Street 2016-11-11 Person 3 5 0

When I went for my appointment at upper brook street I wad told they was running 30-40 minutes behind. When I said I couldn't stay that long as I had to get back to feed my baby as I couldn't bring them due to the stairs in the branch and no way to get him upstairs. I was just rudely told to move branches then as they can't take babies or disabled due to the stairs. Very rude. I then decided to go to the boots on tarvern street where the staff couldn't be more helpful. The gentleman that done my contact lens check up I've seen for several years and he was at this branch too as he goes between the two branches so I will continue to go to tarvern street branch now even though I have gone to upper brook street for years. I feel the upper brook street staff need more training in customer service as they just had no interest whatsoever, where as tarvern street staff were great.