Share review of Boots Opticians Glasgow - Braehead
Boots Opticians Glasgow - Braehead
2017-08-18
Person
4
5
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18th August 2017
I already have contact lens, so the question is irrelevant
I have been wth Boots opticians for a number of years and generally the service is very good.
However, yesterday there seemed to be staff who were training, and while I understand the need for this at customer level, the fact that staff had to constantly ask for help from others while they ordered the spectacles I had chosen, really interrupted the 'flow' of what should have been a smooth and knowledgeable customer service. The length of the appointment became a lot longer than it should have been and made me anxious about the time.
Perhaps a bit of re-organisation around the staff training could have resulted in a more customer friendly service.