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Boots Opticians Colindale 2017-02-21 Person 3 5 0

The appointment process was an absolute shambles as it was double booked the first time. I was not advised until I got to the appointment & that too by the optometrist. She then asked one of the assistants to rebook which was then cancelled 2 days before & rescheduled again. I have been seeing the same optometrist for the past 26years & never had any problems. Your booking system needs to be improved so that this does occur again