Boots Opticians Chichester - North Street

Boots Opticians Chichester - North Street 2017-02-07 Person 4 5 0

I booked my appointment online and had a courtesy call to confirm the appointment. I then received an email saying the appointment was cancelled. I rebooked and again received an email shortly after to say it was cancelled. I phoned customer service who confirmed this wasn't the case and my appointment was still valid and the cancellation emails were just an error so hopefully this will be something that is now fixed

Boots Opticians Chichester - North Street 2017-02-07 Person 4 5 0

Generally I am quite satisfied by the service received. I do however have a couple of questions. First, after visiting the optician on an emergency appointment, she wanted to see me again in one month To apply dilation drops and check again. As this coincided with the timing of my annual check, the optician decided to combine both on the same day. This she told the girl collecting me from her room and wrote it down on my record notes. The assistant and I then sat down and agreed a time and date to accommodate both. On Saturday, 4th Feb 2017 I arrived for this appointment to be told I should have arrived 30 minutes earlier for the eyes drops to be applied. When I explained the situation no one seemed to know about it and it would appear no additional time had been allowed. The assistant checked with the Optician who confirmed the facts and pointed out it was on the notes. Why had no one noticed this? Secondly, I have used Boots since their takeover of D & A. Why is it that I am asked the same basic questions about family history, health, hobbies and occupation. Surely these issues should be on record so a check on any change is all that is needed at each visit?

Boots Opticians Chichester - North Street 2017-02-05 Person 5 5 0

It was very busy when I went in for my appointment but the staff were all extremely friendly and helpful making my visit easy and stress free. Will definitely be coming here again! Thanks.

Boots Opticians Chichester - North Street 2017-02-04 Person 4 5 0

Good greeting and great care throughout.

Boots Opticians Chichester - North Street 2017-02-04 Person 4 5 0

Friendly staff. Really helpful too