Boots Opticians Chichester - North Street

Boots Opticians Chichester - North Street 2017-03-04 Person 4 5 0

The shop was packed. There seemed to be far too many staff and customers for the size of room. There was a lack of privacy when being asked personal questions and when trying on frames. It is embarrassing doing this in front of others. The shop was very hot - the staff in short sleeves and customers with coats. The number of staff handling was bewildering. I was first seen by a spotty youth - who seemed very uncertain of himself. The optometrist was excellent and very professional, the best that I have had in many years. I was passed to a young lady who was extremely courteous but I could not understand what she was saying. She seemed young and inexperieced. I guess they have to train somewhere - and her work was checked but left me anxious that my varifocals will not be right. I was surprised at how long the appointment took I arrived early in order to see if the frames I had seen on line were as good as they looked. My appointment was 10.10 and as I was early the youth did the preliminary enquiries - which made me uncomfortable. I am 70. I dont know what time I actually went in for the test - but it was 11.30 when I paid my bill. I think it would be helpful to be told how long one would be in the shop. I arrived at the car park at 9.30 and bought two hours, thinking that would be plenty. I was also a bit shocked that a £170 pair of frames with the add-ons - and an alleged 25 percent discount, should still leave me with a bill of approx £450! Perhaps I would not have felt quite so stung, if I had had a better experience and not been made to feel uncomfortable.

Boots Opticians Chichester - North Street 2017-03-04 Person 4 5 0

none

Boots Opticians Chichester - North Street 2017-03-03 Person 4 5 0

Every person I spoke with in the branch (from Alice to Sarah) was very helpful. The main reason that I moved to Boots was the wider range of spectacles, however I found the service was superior too.

Boots Opticians Chichester - North Street 2017-03-03 Person 4 5 0

The optometrists did introduce himself and had a badge on although because I was not wearing my glasses throughout the test I can't remember his name. He was really approachable

Boots Opticians Chichester - North Street 2017-03-03 Person 5 5 0

Mr Chambers was very, very thorough and I felt so compared to any other Optometrist I have had in the past. He took time to explain the implications of the cataracts found in both eyes, and the apparent degradation since my previous examination. He set up a call back in 6 months but also explained if I felt noticeable degradation before then, not to be afraid to arrange an earlier appointment. I have to also complement the female assistant (do not have her name but easily identifyable as she wore a headscarf) who did the three machine tests. She had an exceptionally cheery and friendly way making an old pensioner like me feel very relaxed and stress free.