Boots Opticians Chelmsford - High Chelmer

Boots Opticians Chelmsford - High Chelmer 2017-03-14 Person 4 5 0

The initial "Health" tests were done, correctly, by rote. The optometrist was very professional, helpful and considerate of this elderly man's questions and concerns. The oculist was careful and considerate and was the order was checked by another colleague. Ask again in 6 months and I could maybe tell you of their success in improving my expectations of my vision.

Boots Opticians Chelmsford - High Chelmer 2017-03-12 Person 2 5 0

The preliminary tests (house focus and air shot) were not explained to me. I overheard staff complaining about another customer, not very professional. It took 1.5 hours for my eye test and to order a new pair of glasses-this was far too long and unnecessary.

Boots Opticians Chelmsford - High Chelmer 2017-03-12 Person 3 5 0

I arrived 5 minutes before my appointment but I had to wait 15mins at the desk before anyone came to see me (by which time there was a massive queue of disgruntled customers), this meant I was 10minutes late for my appointment. Then I had another 15minute wait as they were running behind. I had to cancel and re-book my first appointment because they were running so late I couldn't wait an hour to be seen. The service is disgraceful - instead of treating your customers like cattle and trying to cram in as many as possible, maybe book in a few less to allow the system to work better, with more focus on the customers experience. My time is precious and I don't appreciate having it wasted in your waiting area. Regards Kat Parmley

Boots Opticians Chelmsford - High Chelmer 2017-03-07 Person 4 5 0

Very helpful staff however we had to wait a while after our appointment was due to commence. Better time keeping would be helpful

Boots Opticians Chelmsford - High Chelmer 2017-03-04 Person 5 5 0

Found it to be great service from booking my appointment to collecting my glasses