Share review of Boots Opticians Brent Cross

Boots Opticians Brent Cross 2017-01-16 Person 4 5 0

I don't know what happened to Boots Brent Cross last week! I booked my appointment about a week in advance. I chose the 10:10am appointment as I was expecting a busy day and wanted to get it out of the way. I received a voicemail message during the week advising me that my appointment had been changed to 9:50am, something to do with one of the opticians not being in that day. That was fine. I was keen to have my contact lenses test as soon as possible since I had been told that my next batch of contact lenses would be held at the Brent Cross branch until I did. Little did I know that there was no real rush because they weren't due until the end of the month, but that's just an aside. Having dropped my children at school, I rushed to Brent Cross to get there on time and I walked in just before 9:50. I gave my name and was asked to take a seat, which I did. But ten minutes later, it occurred to me to ask whether I was booked in for 9:50am or 10:10 after all. I was told that it was for 9:50am and I would be called soon. At 10:05am, I was finally called to see the contact lenses optometrist. He did some checks and then asked me to wait outside again for my eye test. I had not requested an eye test but didn't think I could just leave. I waited a while longer before being called for more tests, then back to the waiting room, more tests, back to the waiting room and finally back to the first optometrist again to check my contact lenses against my glasses prescription and decide on new lenses. I left Boots optician at 11:35am! What on earth happened? I was expecting a 20 minute appointment but was there for an hour and three quarters! I had guests for the weekend and lost valuable cooking time. If I had wanted to spend that long at Brent Cross, I would at least have gone shopping! I must say that every member of staff who saw me was very personable and treated me well, although at least two asked me why I was having the tests - one noting that she had signed me off for two years after my last test at the end of 2015. I didn't know myself why I was there - all I had requested was the contact lenses check that I had been called in for! I left feeling flustered and annoyed. What went wrong?? Apart from this, I have ended up changing my contact lenses to more expensive ones because I was told that they would be better for me and I had to make a decision quickly as the next payment was due two days later. I haven't even had a chance to try out the new lenses properly.