Boots Opticians Bedford - Harpur Centre
194 reviewsReviews
The service that I gained during this appointment was very good, felt support to find out more about my eye problem.
Service was great - but had to wait for 25 minutes to be seen by someone to collect glasses despite having an appointment. When I arrived at the desk there were 6 members of staff busy talking to each other - yet ignoring a customer at the desk.
When eventually someone noticed me I was told to sit down over there & someone would see me. After 10 minutes & still ignored another member of staff advised someone would be with me soon.
A further 10 mins & the wonderful lady who served me 2 weeks before noticed I was still being ignored & apologised for my wait & said someone would be with me soon.
A few minutes later the optometrist who originally met me 2 weeks ago intervened & sorted everything out. Was very helpful also.
One spends over £400 in a store, arranges a set time to collect glasses, takes 25 minutes to be seen to, & has to speak with 3 different members of staff before a 4th member eventually sees you.
Why have an appointments system? It gives the impression that once you have made an order & spent your money in the store, staff are too busy to speak & deal with you.
Fortunately the lady who served me originally 2 weeks previously who spotted me & the optometrist who also recognised me were both wonderful & apologised for the long wait.
Suggest staff behind the desk spend less time speaking with each other & more time interacting with their actual customers.
On a more positive note I am very happy with the glasses, a shame your systems for dealing with customers are so flawed.
All the staff were friendly and helpful.
Was very clear and explained everything and spoke directly to my son.
Resources
Short link to review Boots Opticians Bedford - Harpur Centre: http://iwgc.net/emtpk