Share review of Tower Bridge Care Centre

Tower Bridge Care Centre 2022-08-20 Person 1 5 0

Tower Bridge Care Home 1 Aberdour St, London SE1 4SH Retirement home Tijen M 21193 points   20 minutes ago Very bad care home . Staff leave residents to their own devices with loud tvs and do not check on them. Residents often scream for help but are ignored.. when dad was on the first floor the nurses on their mobile phones with earpods and rude attitude when we asked for help with dad. It was an inconvenience for us to talk to them . They also lost dads clothes and couldn't find them. We packed loads of clothes and he was left with a few t shirts and wearing other people's bottoms. Again no apology or explanation at all. Yesterday my vulnerable dad with alzheimer's went missing from the ground floor and the staff didn't even care. They said because its residential they dont need to check on anyone. We searched the area for 4 hours . Dad had rope around his waist i attached photos ..... Staff did not comment or apologise or say anything when we raised our concerns and showed them. Instead we got blank expression and radio silence. . One woman. Short blonde hair was at end of her shift and said she saw my dad walk towards tower bridge yet declined chase him or run after him knowing he was vulnerable. I'm sorry but there's a duty of care whether you are finishing your shift or not. Why didn't you stop him ? Chase him. Alert someone? . Dad was very distressed and upset. The manager on duty stayed silent. Didn't say anything. Very concerning that someone with alzheimer's just went missing and no action was taking by staff. Apparently police were called buti saw no sign of them in the 4hrs . This is a horrible place . And quite sad knowing there is no interaction with residents or activity with them. Needless to say we have removed my dad from the home. .